Chuah, Stephanie Hui-Wen; Rauschnabel, Philipp A.; … - In: Industrial Management & Data Systems 118 (2018) 8, pp. 1597-1628
Purpose: The purpose of this paper is to propose a dedication-constraint-temptation (DCT) model to study the factors influencing customers’ loyalty to mobile data service (MDS) providers. The DCT model explicitly explores the important yet overlooked role of alternative attractiveness (the...