Burns, Alvin C.; Williams, Laura A.; “Trey” Maxham, … - In: Qualitative Market Research: An International Journal 3 (2000) 4, pp. 178-186
The critical incident technique (CIT) wherein informants describe their experiences and feelings attendant to a specific occasion is an attractive qualitative technique because it is easy to administer in a group setting, computer textual analysis is readily available, and it provides insight...