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1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
The effect of inward FDI on outward FDI over time in China : a contingent and dynamic perspective
Chen, Jianxun
;
Zhan, Wu
;
Tong, Zhaodi
;
Kumar, Vikas
- In:
International business review : the official journal of …
29
(
2020
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012303683
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
5
How B2B relationships influence new product development in entrepreneurial firms? : the role of psychological tension
Zheng, Leven J.
;
Zhang, Yameng
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1451-1462
Persistent link: https://www.econbiz.de/10013194384
Saved in:
6
Challenges in internationalization of R&D teams : impact of foreign technocrats in top management teams on firm innovations
Zhang, Yameng
;
Sharma, Piyush
;
Xu, Yekun
;
Zhan, Wu
- In:
Journal of business research : JBR
128
(
2021
),
pp. 728-741
Persistent link: https://www.econbiz.de/10012494532
Saved in:
7
Demystifying the impact of CEO transformational leadership on firm performance : interactive roles of exploratory innovation and environmental uncertainty
Chen, Jian-Xun
;
Sharma, Piyush
;
Zhan, Wu
;
Liu, Li
- In:
Journal of business research : JBR
96
(
2019
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011980690
Saved in:
8
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
9
Demystifying the non-linear effect of high commitment work systems (HCWS) on firms' strategic intention of exploratory innovation : an extended resource-based view
Chen, Jian-xun
;
Zhang, Bo
;
Zhan, Wu
;
Sharma, Piyush
; …
- In:
Technovation : the international journal of …
116
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013391038
Saved in:
10
The dynamic role of "should expectation" in service recovery paradox
Tu, Rungting
;
Chen, Ke
;
Lin, Cheryl C. J.
- In:
Frontiers of business research in China : selected …
3
(
2009
)
4
,
pp. 583-598
Persistent link: https://www.econbiz.de/10003923739
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