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Marketing and Service Quality...
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111
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
112
Willingness-to-pay for quality of service: an application to efficiency analysis of the UK electricity distribution utilities
Yu, William
;
Jamasb, Tooraj
;
Pollitt, Michael G.
- In:
The energy journal
30
(
2009
)
4
,
pp. 1-48
Persistent link: https://www.econbiz.de/10003894335
Saved in:
113
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
114
Seeking the perfect customer experience : a case study of British Telecom
Ojiako, Udechukwu
;
Maguire, Stuart
- In:
Strategic change : SC ; briefings in entrepreneurial finance
18
(
2009
)
5/6
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003872548
Saved in:
115
Seniors' attitudes to voicing complaints : a qualitative study
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of marketing management : MM
25
(
2009
)
9/10
,
pp. 987-1001
Persistent link: https://www.econbiz.de/10003902410
Saved in:
116
Introducing the patient's friend? : the early implementation of PALS in the NHS in England
Baggott, Rob
(
contributor
);
Buchanan, David A.
(
contributor
)
- In:
Public finance and management : PFM
6
(
2006
)
4
,
pp. 484-503
Persistent link: https://www.econbiz.de/10003485997
Saved in:
117
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
118
The status of the small hotel firm
Morrison, Alison
;
Conway, Fiona
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 47-58
Persistent link: https://www.econbiz.de/10003454658
Saved in:
119
The impact of public services on quality of life and housing markets
Welch, Robyn K.
;
Waldorf, Brigitte S.
- In:
Environmental valuation : interregional and …
,
(pp. 101-118)
.
2006
Persistent link: https://www.econbiz.de/10003459721
Saved in:
120
Does weather explain cost and quality performance? : an analysis of UK electricity distribution companies
Yu, William Xian-fu
;
Jamasb, Tooraj
;
Pollitt, Michael G.
- In:
Energy policy
37
(
2009
)
11
,
pp. 4177-4188
Persistent link: https://www.econbiz.de/10003916199
Saved in:
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