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Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks
Kaura, Vinita - In: Journal of global marketing 26 (2013) 1, pp. 18-27
Persistent link: https://www.econbiz.de/10009777265
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A study on CRM effectiveness in public and private sector banks
Saxena, Noopur; Taneja, Mayur - In: International journal of public sector performance … 4 (2018) 1, pp. 45-56
Persistent link: https://www.econbiz.de/10011957786
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Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus; Setiawan, Margono; Rofiaty, R.; Rohman, Fatchur - In: European research studies 21 (2018) 3, pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.; Subashini, R. - In: International journal of services and operations management 21 (2015) 3, pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
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Influence of Service Quality on Attitudinal Loyalty in Private Retail Banking : An Empirical Study
Arun Kumar, S. - 2010
quality level acts as an antecedent for customer satisfaction. The factors extracted give perceived service quality dimensions … customer satisfactionmore than the assurance, empathy and tangible aspects (SERVQUAL score analyzed using Factor Analysis and … Multiple Regressions). Overall perceived service quality fosters customer's attitudinal loyalty through latent customer …
Persistent link: https://www.econbiz.de/10013145360
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Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814