Studies of organizations with limited capacity operating in uncertain environments and hit by crises can contribute important insights into public administration. Based on a large-N quantitative analysis of US nursing homes, which became ground zero of the COVID-19 pandemic, this article...

This article investigates how institutional context shapes the relationship between citizens’ evaluations of performance and archival measures of performance contingent on administrative autonomy — standards, human resources, and financial autonomy. Using cross-national education data, we...