This article contributes to the marketing literature by identifying key success factors in industrial service markets. In industrial markets, services are becoming critical for the creation of competitive advantage. However, the marketing of these services has received relatively limited...

Explains that while great changes are taking place in the way that industrial markets buy, industrial marketers are seemingly unaware of their importance, preferring to rely on stereotypes concerning their “customers”, thus wasting resources. Discusses these changes and the reasons for them,...

Purpose – The purpose of this paper is to validate scale measurements of dialogue, access, risk assessment and transparency (DART) constructs, as the process of value-co-creation, and then understand its effect on innovation strategy. Further, the paper explores the influence of innovation...

Purpose – Business to business (B2B) professional services depend on inter-firm cooperation for the co-creation of value. Such cooperation rarely happens overnight; it requires time for the relationship to develop. The purpose of this research is to investigate how different performance...

Purpose – Value appropriation is a central, yet neglected aspect in business exchange research. The purpose of the paper is to generate an overview of research on active value appropriation in business exchange and provide the foundation for further research into value appropriation, as well...

Purpose – This article aims to adopt a complementary line of reasoning by investigating the problems that manufacturers can face when providing services in different countries. Studies of the relationship between products and services have focused on concept, model and classification...

Purpose The purpose of the paper is to explicate how connectedness of relationships results in varying value potentials of triads. Design/methodology/approach First connectedness is re-described as an actor-perceived and actor-interpreted phenomenon. The re-description is used to theorize the...

Purpose – The purpose of this study is to examine the value formation and value perceptions of brand owners and retailers in the new digital packaging technology context. The focus of this study concerns the potential of new packaging technologies to offer new value dimensions compared with...

Speculates on whether companies are obtaining value for money from technology, as IT spending consumers a considerable portion of both the balance sheet and the annual operating budget. Shows how to figure out whether a company is getting its money’s worth out of its investment in technology,...

Purpose Getting rid of the contradictions between financial and sustainability reports is not straightforward, owing to their disparate financial-, environmental- and people-related data. The purpose of this paper is to show how a big step toward integrating the reports can be made by focusing...