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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

A comparative study of consumer perception of product quality : Chinese products versus non-Chinese product

Singh, Anubhav; Bansal, Deepanshi - In: International journal of economic research 13 (2016) 1, pp. 445-458

Persistent link: https://www.econbiz.de/10011560938

Impact of internal marketing on the customer perceptions in SMEs

Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396

Persistent link: https://www.econbiz.de/10013367345

Customers' perceptions of quality

Lowe, Robin - In: Understanding and managing customers, (pp. 188-211). 2005

Persistent link: https://www.econbiz.de/10002377880

Dienstleistungen im Internet und ihre Qualität aus Kundensicht

Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.

Persistent link: https://www.econbiz.de/10002749839

Does language shape the mind? : linguistic fluency and perception of service quality

Kim, Jong Min; Park, Sungjun - In: The journal of services marketing 37 (2023) 1, pp. 53-64

Persistent link: https://www.econbiz.de/10013542893

Impact of perceived quality, perceived value and perceived price on satisfaction and purchase intention towards eco-friendly products

Walia, Sargam Bahl; Kumar, Harish - In: International journal of green economics : IJGE 16 (2022) 2, pp. 101-114

Persistent link: https://www.econbiz.de/10014312166

Impact of product types and shopping incidence on perceptions of customer's e-tailing quality

Chib, Sandeep Singh; Gangwar, Veer. P. - In: International journal of business and globalisation : IJBG 36 (2024) 2/3, pp. 294-309

Persistent link: https://www.econbiz.de/10015063777

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Thai information technology customer loyalty perceptions : a structural equation model

Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202

Persistent link: https://www.econbiz.de/10011413721