Does language shape the mind? : linguistic fluency and perception of service quality
Year of publication: |
2023
|
---|---|
Authors: | Kim, Jong Min ; Park, Sungjun |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 1, p. 53-64
|
Subject: | Feeling-as-information theory | Linguistic fluency | Online review ratings | Quality perception | Service | Dienstleistungsqualität | Service quality | Sprache | Language | Linguistik | Linguistics | Wahrnehmung | Perception | Konsumentenverhalten | Consumer behaviour | Bewertung | Evaluation | Mehrsprachigkeit | Multilingualism | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality |
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