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Farmer demand for financial record‐keeping system attributes

Wolf, Christopher A.; Lupi, Frank; Harsh, Stephen - In: Agricultural Finance Review 71 (2011) 2, pp. 259-276

Purpose – The purpose of this paper is to determine which financial record‐keeping system farmers use, as well as what system attributes farmers value and to what degree. Design/methodology/approach – This research uses a choice experiment to examine farmer's demand for attributes of...

Persistent link: https://www.econbiz.de/10014667125

The empirical study of CRM

Wu, Wann‐Yih; Tsai, Cheng‐Hung - In: International Journal of Commerce and Management 17 (2008) 3, pp. 194-210

Purpose – The purpose of this paper is to address the research issue of how companies manage their consumers' identification to compete effectively in intensely competitive market places. Drawing on theories of social identity and organizational identification, this study proposes that...

Persistent link: https://www.econbiz.de/10014766353

Trust: an intercultural comparison of consumer perceptions

Davis, James H.; Lee, Monle; Ruhe, Jack - In: International Journal of Commerce and Management 18 (2008) 2, pp. 150-165

Purpose – The purpose of this paper is to examine trust and posit that consumers perceive the trustworthiness of companies from a particular country differently. Design/methodology/approach – An accepted US model of trust across cultures is tested. A survey questionnaire is used to collect...

Persistent link: https://www.econbiz.de/10014766369

Country image effect on Taiwanese consumers' willingness to buy from neighboring countries

Lee, Tien‐Shang; Chen, Feng‐Fu - In: International Journal of Commerce and Management 18 (2008) 2, pp. 166-183

brand names and technology cooperation with developed countries to build up positive country image. Originality/value – By …

Persistent link: https://www.econbiz.de/10014766370

Application of Taguchi design to retail service

Raajpoot, Nusser; Javed, Rubina; Koh, Khoon - In: International Journal of Commerce and Management 18 (2008) 2, pp. 184-199

incompatibility on satisfaction of retail customers. …

Persistent link: https://www.econbiz.de/10014766371

Dilution of brand extensions: a study

Lahiri, Isita; Gupta, Amitava - In: International Journal of Commerce and Management 19 (2009) 1, pp. 45-57

Purpose – The purpose of this paper is to examine situations in which brand extensions are likely to dilute beliefs … included experimental and control groups. Findings – The findings show the congruity of the extension with the family brand is … an important factor, the absence of which increases the chances of dilution of the family brand. Perceived success …

Persistent link: https://www.econbiz.de/10014766384

A study of relations among service quality differences, post‐purchase behavior intentions with personality traits, and service recovery strategy as intervening variables

Lin, Wen‐Bao - In: International Journal of Commerce and Management 19 (2009) 2, pp. 137-157

will show their loyalty in post‐purchase behavior; the bigger the difference between expectation and perception of service … product of banks, but it is easily copied by competitors. Therefore, creation of brand image and improvement of goodwill are …

Persistent link: https://www.econbiz.de/10014766390

Waiting in a queue with strangers and acquaintances

Zourrig, Haithem; Chebat, Jean‐Charles - In: International Journal of Quality and Service Sciences 1 (2009) 2, pp. 145-159

Purpose – The purpose of this paper is to discuss the effect of social exchanges between customers that may occur in a queue, on the waiting experience's evaluation and its implication for the customer service management. Design/methodology/approach – Extant literature on social exchanges...

Persistent link: https://www.econbiz.de/10014802426

Measuring e‐commerce‐quality: an exploratory review

Gotzamani, Katerina D.; Tzavlopoulos, Yannis E. - In: International Journal of Quality and Service Sciences 1 (2009) 3, pp. 271-279

satisfaction and loyalty. …

Persistent link: https://www.econbiz.de/10014802433

Social practices as units of value creation: theoretical underpinnings and implications

Holttinen, Heli - In: International Journal of Quality and Service Sciences 2 (2010) 1, pp. 95-112

Purpose – The purpose of this paper is to conceptually examine how value is created in (social) practices in which consumers use offerings as operand resources. Design/methodology/approach – Drawing on service‐dominant logic, practice and consumer culture theories, this paper...

Persistent link: https://www.econbiz.de/10014802443