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Audit rates and compliance : a field experiment in care provision
Lindeboom, Maarten; Klaauw, Bas van der; Vriend, Sandra - In: Journal of economic behavior & organization : JEBO 131 (2016) 2, pp. 160-173
Persistent link: https://www.econbiz.de/10011702780
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Ensuring corporate travel compliance : control vs. commitment strategies
Holma, Anne-Maria; Bask, Anu; Kauppi, Katri - In: Tourism management : research, policies, practice 51 (2015), pp. 60-74
Persistent link: https://www.econbiz.de/10011414896
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When and how trust in government leads to compliance with COVID-19 precautionary measures
Shanka, Mesay Sata; Menebo, Mesay Moges - In: Journal of business research : JBR 139 (2022), pp. 1275-1283
Persistent link: https://www.econbiz.de/10013194353
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Multidimensional tax compliance attitude
Bruns, Christoffer; Fochmann, Martin; Mohr, Peter; … - 2023
Citizen tax compliance significantly dictates governmental fiscal capacities. Recognizing this, understanding the determinants of tax compliance remains paramount. While existing literature frequently isolates and tests individual determinants such as audit likelihood, penalty structures, tax...
Persistent link: https://www.econbiz.de/10014382941
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Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh; Hejaz, Amir Razavi; … - In: International journal of services, economics and management 11 (2020) 2, pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
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Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
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Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad; Shokoohyar, Sina; Safari, Sepehr - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
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Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor; Bidokhti, Bahare Sabzevari - In: International journal of services, economics and management 14 (2023) 1, pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
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Customer behaving badly!
Ang, Lawrence; Koslow, Scott - In: Advances in industrial and labor relations 19 (2012), pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
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Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534
Persistent link: https://www.econbiz.de/10009760480