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The variance learning curve
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81
Private and public services : productivity and performance migration
Parker, D.
;
Waller, K.
;
Xu, H.
- In:
The international journal of productivity and …
62
(
2013
)
6
,
pp. 652-664
Persistent link: https://www.econbiz.de/10009774474
Saved in:
82
The productivity challenge in services : measurement and strategic perspective
Djellal, Faridah
;
Gallouj, Fai͏̈z
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 282-299
Persistent link: https://www.econbiz.de/10009732930
Saved in:
83
Special issue: RESER 2011 Conference, Hamburg, Germany : the resilience of the global service economy
Ganz, Walter
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009732941
Saved in:
84
An assessment of performance-related practices in service operational settings : measures and utilizations patterns
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
- In:
The service industries journal
33
(
2013
)
1
,
pp. 73-97
Persistent link: https://www.econbiz.de/10009702924
Saved in:
85
Evaluation of the service review model with performance scorecards
Szabo, Thomas G.
;
Williams, W. Larry
;
Rafacz, Sharlet D.
; …
- In:
Journal of organizational behavior management
32
(
2012
)
4
,
pp. 274-296
Persistent link: https://www.econbiz.de/10009715447
Saved in:
86
Gauging performance in the service industry
Tyagi, Rajesh
;
Gupta, Praveen
- In:
Journal of business strategy
34
(
2013
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10009761840
Saved in:
87
Servitization : disentangling the impact of service business model innovation on manufacturing firm performance
Visnjic Kastalli, Ivanka
;
Van Looy, Baart
-
2014
Persistent link: https://www.econbiz.de/10010357824
Saved in:
88
Steering manufacturing firms towards service business model innovation : embracing indicators that reflect market performance
Visnjic Kastalli, Ivanka
;
Van Looy, Baart
;
Neely, Andy D.
-
2014
Persistent link: https://www.econbiz.de/10010357827
Saved in:
89
Total performance excellence : a model to implement Six Sigma in service organisations
Shanmugaraja, Muthuswamy
;
Nataraj, M.
;
Gunasekaran, …
- In:
International journal of six sigma and competitive …
7
(
2012
)
2/4
,
pp. 209-242
Persistent link: https://www.econbiz.de/10010231248
Saved in:
90
Performance measurement system design in service operations : does size matter?
Amizawati Mohd Amir
- In:
Management research review
37
(
2014
)
8
,
pp. 728-749
Persistent link: https://www.econbiz.de/10010387100
Saved in:
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