Similar Search Results

The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19

Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516

Persistent link: https://www.econbiz.de/10013535697

Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk

Biswas, Abhijeet - In: International journal of quality & reliability management 40 (2023) 2, pp. 542-565

Persistent link: https://www.econbiz.de/10013535705

Impact of COVID-19 on the drivers of cash-based online transactions and consumer behaviour : evidence from a Muslim market

Khan, Falak; Ateeq, Saad; Ali, Momin; Butt, Nouman - In: Journal of Islamic marketing 14 (2023) 3, pp. 714-734

Persistent link: https://www.econbiz.de/10013536418

The Effect of Increasing the Sales of Goods, Purchases of Goods, and Discounts on Goods on E-Commerce Using Activities in the Pulo Community Environment during the COVID-19 Pandemi...

Nada, Qotrun - 2022

This study aims to analyze whether the increase in sales, purchases, and discounts has an effect on the use of e-commerce in the Kampung Pulo Community. The research was conducted on the people of Kampung Pulo, West Jatinegara, East Jakarta. Based on the title and problem formulation, this...

Persistent link: https://www.econbiz.de/10013309495

Service guarantees in an e-commerce platform : proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: Asia-Pacific journal of business administration 15 (2023) 2, pp. 225-244

Persistent link: https://www.econbiz.de/10014313710

Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention

Mtotywa, Matolwandile Mzuvukile; Kekana, Charles - In: African journal of science, technology, innovation and … 15 (2023) 5, pp. 533-546

Persistent link: https://www.econbiz.de/10014369337

Influence of COVID-19 on online shopping behaviour, leisure and socialisation

Borges, Ana Pinto; Vieira, Elvira Pacheco; Rodrigues, … - In: Management research : the journal of the Iberoamerican … 21 (2023) 2, pp. 122-144

Persistent link: https://www.econbiz.de/10014303742

Typology of e-commerce shoppers : the case of COVID-19

Ramadan, Zahy; Farah, Maya; Abosag, Ibrahim; Sleiman, Alaa - In: Qualitative market research : an international journal 26 (2023) 4, pp. 345-367

Persistent link: https://www.econbiz.de/10014338501

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...

Persistent link: https://www.econbiz.de/10014380765