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Conceptualisation of customer experience : the case of mobile telecoms services in Morocco

Belabbes, Ikrame; Oubrich, Mourad; Fiano, Fabio; … - In: International journal of managerial and financial … 12 (2020) 1, pp. 89-118

Persistent link: https://www.econbiz.de/10012253760

Quality of service in the Jordanian telecommunications sector

Ismail, Loiy Bani; Rasheed, Ra'ad; Alawamleh, Mohammad - In: International journal of management and network … 4 (2018) 2, pp. 144-158

Persistent link: https://www.econbiz.de/10012252018

Modelling customer satisfaction and customer loyalty in the frame of telecommunications industry : a review

Saroha, Rituraj; Diwan, Saloni Pawan - In: EuroMed journal of management 2 (2017) 1, pp. 15-37

Persistent link: https://www.econbiz.de/10011929776

Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic

Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21

an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of …

Persistent link: https://www.econbiz.de/10012800325

The impact of applying the total quality management model on the performance of the telecom organizations in Romania

Busu, Cristian; Busu, Mihail - In: Amfiteatru economic : an economic and business research … 19 (2017), pp. 1035-1049

The present paper brings into discussion Edwards Deming’s conceptualized model of Total Quality Management highlighting different phases within its evolution as it is seen in the economic literature. A temporal incursion allows a better understanding of the way quality standards implemented by...

Persistent link: https://www.econbiz.de/10011875316

Marketing strategies in the wireless telecommunications market : a customers' perception

Chatzoglou, Prodromos D.; Gournas, Dionysios I. - In: International journal of decision sciences, risk and … 5 (2013/14) 4, pp. 398-420

Persistent link: https://www.econbiz.de/10011346983

Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda

Manyaga, Fawz; Hacıoğlu, Ümit - 2021

Persistent link: https://www.econbiz.de/10012659314

Paradoxes of customer satisfaction in telecommunication industry in Goa, India

Gaonkar, Diksha Naik; Pillai, Subhash Kizhakanveatil … - In: International journal of learning and change : IJLC 13 (2021) 3, pp. 264-288

Persistent link: https://www.econbiz.de/10012599021

Antecedents and outcomes of telecom reputation in Ghana

Anlesinya, Alex; Bukari, Zakari; Bonuedi, Amy Afi; … - In: International journal of services, economics and management 9 (2018) 1, pp. 36-60

Persistent link: https://www.econbiz.de/10011971872

Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service

Rajeswari, S.; Srinivasulu, Yarlagadda; Thiyagarajan, S. - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 181-194

Persistent link: https://www.econbiz.de/10011656371

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