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Antecedents of customer loyalty in the retailing sector : the impact of switching costs

Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382

Persistent link: https://www.econbiz.de/10010526775

Die Pensionierung als Basis für Kundenbindungsaktivitäten im Einzelhandel : konzeptionelle Überlegungen

Dölling, Stefan - In: Handel in Theorie und Praxis : Festschrift zum 60. …, (pp. 301-333). 2013

Persistent link: https://www.econbiz.de/10009774625

What consumers say and do : planned and actual amounts bought in relation to brand benefits

Porto, Rafael Barreiros; Oliveira-Castro, Jorge Mendes de; … - In: The service industries journal 31 (2011) 15/16, pp. 2565-2576

Persistent link: https://www.econbiz.de/10009413572

The impact of service characteristics on the switching costs-customer loyalty link

Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290

Persistent link: https://www.econbiz.de/10010402374

Dynamic pricing strategies between online and off-line retailers based on switching costs

Guo, Yanhong - In: Journal of electronic commerce in organizations : the … 11 (2013) 2, pp. 64-74

Persistent link: https://www.econbiz.de/10010187134

Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers

Ezlika Ghazali; Bang, Nguyen; Mutum, Dilip S.; … - In: Electronic markets : the international journal on … 26 (2016) 2, pp. 157-171

Persistent link: https://www.econbiz.de/10011666746

Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10012154594

Customer dependence and customer loyalty in traditional and modern format stores

Mishra, Hari Govind; Sinha, P. K.; Koul, Surabhi - In: Journal of Indian business research 9 (2017) 1, pp. 59-78

Persistent link: https://www.econbiz.de/10011761490

Measuring switching costs in the Italian residential electricity market

Magnani, Marco; Manenti, Fabio M.; Valbonesi, Paola - In: The energy journal 45 (2024) 2, pp. 189-208

Persistent link: https://www.econbiz.de/10014582989

Buyer Switching Costs and Retail Pricing : An Indirect Empirical Test

Lee, Sang-Yong Tom; Png, Ivan P. L. - 2005

Suppose that consumers incur fixed shopping costs and choose stores according to advertised discounts. Then, the extent to which a store will discount advertised items should increase with the profit from other regularly-priced items. Bookstores customarily advertise discounts on bestsellers....

Persistent link: https://www.econbiz.de/10014029593

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