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Benchmarking service quality in the urban water industry

Ananda, Jayanath; Pawsey, Nicholas - In: Journal of productivity analysis 51 (2019) 1, pp. 55-72

Persistent link: https://www.econbiz.de/10012305593

Measuring and managing service productivity : a meta-analysis

Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775

Persistent link: https://www.econbiz.de/10014551504

Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model

Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160

Persistent link: https://www.econbiz.de/10011296083

Understanding and managing service productivity : a literature review

Dobmeier, Mirjam - In: Journal of business market management : JBM 9 (2016) 1, pp. 518-540

effectiveness is service productivity. This article gives a review on how service productivity is conceptually defined and … empirically analyzed. The objective is to get a finer-grained understanding on service productivity, especially on how efficiency … and effectiveness are interrelated ad which and how antecedents affect service productivity. In doing so, several insights …

Persistent link: https://www.econbiz.de/10011525909

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

Evaluation of customer satisfaction attributes on hospitality services

Otoo, Frank Nana Kweku; Kaur, Manpreet; Ameyaw, Godfred … - 2022

Persistent link: https://www.econbiz.de/10013407364

Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19

In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...

Persistent link: https://www.econbiz.de/10012297683

Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance

Schneider, Benjamin; Macey, William H.; Lee, Wayne C.; … - In: Journal of service research : JSR 12 (2009/10) 1, pp. 3-14

Persistent link: https://www.econbiz.de/10003877621

Strategic capabilities and firm performance in Omani manufacturing and service SMEs

Nusair, Khaldoon; Al-Azri, Hamed Ibrahim; Alfarhan, … - In: Journal of entrepreneurship in emerging economies 14 (2022) 6, pp. 1118-1142

Persistent link: https://www.econbiz.de/10013536166

Be nice to your innovators : employee treatment and corporate innovation performance

Chen, Chen; Chen, Yangyang; Hsu, Po-Hsuan; Podolski, … - In: The journal of corporate finance : contracting, … 39 (2016), pp. 78-98

Persistent link: https://www.econbiz.de/10011547938