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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
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Determinants of customer satisfaction and loyalty Waroeng Steak Restaurant in DKI Jakarta
Mubarok, Endang Saefuddin; Subarjo, Budi; Raihan, Raihan; … - In: Cogent business & management 10 (2023) 3, pp. 1-20
This study aims to determine the effect of facilities, brand image, product quality, promotion, and service quality on customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and quantitative explanatory, with a multivariate analysis...
Persistent link: https://www.econbiz.de/10014505809
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Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish; Khoo-Lattimore, Catheryn; Sitruk, Jonathan - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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Factors affecting costumer satisfaction in food service industry in Kathmandu valley
Khadka, Sewak - In: Nepalese journal of economics : a publication of … 4 (2020) 3, pp. 148-159
Persistent link: https://www.econbiz.de/10013253774
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
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Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng; Song, Yingxin; Sun, Jianshan; Sun, Chunhua; … - In: International journal of hospitality management 87 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
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Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko; Gomelj Omerzel, Doris; Kodrič, Borut - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
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The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar - In: Marketing i menedžment innovacij : m&mi 14 (2023) 2, pp. 87-100
Persistent link: https://www.econbiz.de/10014373790
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Satisfaction and revisit intentions at fast food restaurants
Rajput, Amer; Gahfoor, Raja Zohaib - In: Future Business Journal 6 (2020) 13, pp. 1-12
This study is to identify the positive association of food quality, restaurant service quality, physical environment quality, and customer satisfaction with revisit intention of customers at fast food restaurants. Additionally, word of mouth is investigated as moderator on the relationship of...
Persistent link: https://www.econbiz.de/10012308409