We present the Rutgers Business School (RBS) General Impact Index for business journals. The RBS General Impact Index is intended to measure the extent to which business journals contribute to the knowledge base of the business world and to the general public. The index has two dimensions: the...

We present the 2020 Rutgers Business School (RBS) General Impact Index for academic business journals. The RBS General Impact Index is derived from the Classroom Impact Index and the Popular Impact Index. The Classroom Impact Index score indicates the contribution of a business journal to...

We present the 2018 Rutgers Business School (RBS) General Impact Index for business journals. The index has been updated using journal citation data from the period of January 2017 to September 2018. The RBS General Impact Index consists of two components: the Classroom Impact Index and the...

Purpose: The ongoing COVID-19 pandemic has led to drastic changes in the lives of customers. Social isolation, financial difficulties, fear of being infected and many other factors have caused the psychological well-being of customers to deteriorate. By taking up the role of online reviews in...