The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently...

Purpose: Tourism review (TR) celebrates its 75th anniversary in 2020. The purpose of this paper is to proffer a holistic overview of TR based on bibliometric analyses of the publications from 2001 to 2019. Design/methodology/approach: The research method entails performance analyses and science...

Purpose – This paper purports to analyze the relationship between knowledge management (KM) and technological innovation in the Malaysian manufacturing sector. Furthermore, the interrelationships between the KM dimensions will also be investigated. Design/methodology/approach – Survey data...

Purpose – The purpose of this paper is to uncover the effects of perceived transaction convenience (PTC) and perceived transaction speed (PTS) on unified theory of acceptance and use of technology (UTAUT) in the context of m-payment. Design/methodology/approach – A predictive analysis...