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Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu; So, Kevin Kam Fung; Mihalik, Brian J. - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 111 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
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Special issue: the sharing economy in a post-pandemic world
So, Kevin Kam Fung (ed.); Viglia, Giampaolo (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014280754
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Artificial intelligence-generated virtual influencer : examining the effects of emotional display on user engagement
Yu, Joanne; Dickinger, Astrid; So, Kevin Kam Fung; … - In: Journal of retailing and consumer services 76 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014460786
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Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli; Fu, Xiaoxiao; So, Kevin Kam Fung; Zheng, Chunhui - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 5, pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
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The missing link in resident support for tourism events : the role of tolerance
Qi, Rui; So, Kevin Kam Fung; Cárdenas, David A.; … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 2, pp. 422-452
Persistent link: https://www.econbiz.de/10014230025
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Enhancing consumer confidence and response efficacy in tourism : typology and effectiveness of the hotel industry's responses to COVID-19
Kim, Hyunsu; Li, Jing; So, Kevin Kam Fung - In: Journal of travel research : a quarterly publication of … 62 (2023) 4, pp. 907-925
Persistent link: https://www.econbiz.de/10014245665
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Service robots : applying social exchange theory to better understand human-robot interactions
Kim, Hyunsu; So, Kevin Kam Fung; Wirtz, Jochen - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013326674
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Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
So, Kevin Kam Fung; Kim, Hyunsu; Liu, Qing; Fang, Xiang; … - In: European journal of marketing 58 (2024) 1, pp. 1-32
Persistent link: https://www.econbiz.de/10014466289