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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82

Persistent link: https://www.econbiz.de/10012128322

Individual and psychological factors influencing hotel employee's work engagement : the contingent role of self-efficacy

Al Halbusi, Hussam; Al-Sulaiti, Khalid; AlAbri, Salem; … - In: Cogent business & management 10 (2023) 3, pp. 1-24

-waves week time lag, data was gained from 375 full-time front-line employees working in five-star hotels in Erbil. The structural … responses were confined to front-line employees working in five-star hotels, thus the findings cannot be applied to employees … working in other types of hotels in the hotel industry. The managerial implication is this study has shown the importance of …

Persistent link: https://www.econbiz.de/10014506361

Work engagement and turnover intentions : correlates and customer orientation as a moderator

Babakus, Emin; Yavas, Ugur; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1580-1598

Persistent link: https://www.econbiz.de/10011732188

Internal market orientation : an empirical research in hotel sector

Ruizalba, José L.; Bermúdez-González, Guillermo; … - In: International journal of hospitality management 38 (2014), pp. 11-19

Persistent link: https://www.econbiz.de/10010364608

Work engagement, organizational embeddedness, and life satisfaction among frontline employees of star-rated hotels in Ghana

Ampofo, Emmanuel Twumasi; Owusu, Joseph; Coffie, Rosemary; … - In: Tourism and hospitality research : THR 22 (2022) 2, pp. 226-240

Persistent link: https://www.econbiz.de/10013257514

Empowerment: hotel employees' perspective

Kartinah Ayupp; Chung, Then Hsiao - In: Journal of industrial engineering and management : JIEM 3 (2010) 3, pp. 561-575

An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation,...

Persistent link: https://www.econbiz.de/10011899458

Effect of CSR activities on meaningfulness, compassion, and employee engagement : a sense-making theoretical approach

Nazir, Owais; Islam, Jamid Ul - In: International journal of hospitality management 90 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012300160

Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel

Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 48 (2015), pp. 22-26

Persistent link: https://www.econbiz.de/10011341604

Does work engagement mediate the effects of challenge stressors on job outcomes? : evidence from the hotel industry

Karatepe, Osman M.; Beirami, Elnaz; Bouzari, Mona; … - In: International journal of hospitality management 36 (2014), pp. 14-22

Persistent link: https://www.econbiz.de/10010239419

Antecedents and consequences of work engagement among frontline employees in Turkish hotels

Burke, Ronald J.; Koyuncu, Mustafa; Fiksenbaum, Lisa; … - In: Journal of transnational management : the official … 18 (2013) 3, pp. 191-203

Persistent link: https://www.econbiz.de/10010199986