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Impact of core and peripheral service quality on consumption behavior of professional team sport sectators as mediated by perceoved value
Byon, Kevin K.; Zhang, James J.; Baker, Thoams A. - In: European Sport management quarterly : ESMQ 13 (2013) 2, pp. 232-263
Persistent link: https://www.econbiz.de/10009743861
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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
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SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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Quality management in healthcare organizations : empirical evidence from the baldrige data
Parast, Mahour Mellat; Golmohammadi, Davood - In: International journal of production economics 216 (2019), pp. 133-144
Persistent link: https://www.econbiz.de/10012106759
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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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Determining factors affecting perceived quality among shoe manufacturing workers towards shoe quality : a structural equation modeling approach
Thanatorn Chuenyindee; Torres, Robimarl B.; Prasetyo, … - In: Journal of open innovation : technology, market, and … 8 (2022) 2, pp. 1-17
The shoe industry has been continuously growing in recent years. The goal of this study was to identify factors affecting perceived shoe quality among shoe manufacturing workers. A sample of 350 shoe manufacturing workers participated in answering a survey that was distributed using a purposive...
Persistent link: https://www.econbiz.de/10013266328
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A process-based framework for B-to-B service quality : a practitioner note of management consulting service
Venkateswaran, N. - In: Journal of business-to-business marketing 29 (2022) 2, pp. 211-219
Persistent link: https://www.econbiz.de/10013359020
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Information system implementation failures in Indian telecommunication companies
Kaur, Bikram Pal; Aggarwal, Himanshu - In: International journal of Indian culture and business … 10 (2015) 1, pp. 84-109
Persistent link: https://www.econbiz.de/10011500623