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Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.; Meyer, Tracy; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
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Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.; Babin, Barry J.; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
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The impact of a flagship vs a brand store on brand attitude, brand attachment and brand equity
Dolbec, Pierre-Yann; Chebat, Jean-Charles - In: Journal of retailing 89 (2013) 4, pp. 460-466
Persistent link: https://www.econbiz.de/10010226418
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Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy; … - In: AMS review : official publication of the Academy of … 4 (2014) 1/2, pp. 21-31
Persistent link: https://www.econbiz.de/10010378847
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Why shopping pals make malls different?
Chebat, Jean-Charles; Haj-Salem, Narjes; Oliveira, Sandra - In: Journal of retailing and consumer services 21 (2014) 2, pp. 77-85
Persistent link: https://www.econbiz.de/10010338632
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The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes; Chebat, Jean-Charles - In: Journal of business research : JBR 67 (2014) 6, pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile; Chebat, Jean-Charles - In: Journal of business research : JBR 69 (2016) 2, pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
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Why male and female shoppers do not see mall loyalty through the same lens? : the mediating role of self-congruity
Haj-Salem, Narjes; Chebat, Jean-Charles; Michon, Richard; … - In: Journal of business research : JBR 69 (2016) 3, pp. 1219-1227
Persistent link: https://www.econbiz.de/10011440315
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Shopping well-being : is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity
El Hedhli, Kamel; Zourrig, Haithem; Chebat, Jean-Charles - In: Journal of retailing and consumer services 31 (2016), pp. 1-13
Persistent link: https://www.econbiz.de/10011528465
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Contributions aux stratégies du marketing social
Borges, Adilson; Chebat, Jean-Charles - In: Recherche et applications en marketing 30 (2015) 3, pp. 3-6
Persistent link: https://www.econbiz.de/10011551615