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Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out

Camilleri, Mark Anthony - In: Journal of strategy and management 15 (2022) 3, pp. 377-396

Persistent link: https://www.econbiz.de/10013332414

The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...

Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167

Persistent link: https://www.econbiz.de/10013336327

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

Effects of online commercial friendships on customer revenge following a service failure

Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114

Persistent link: https://www.econbiz.de/10013533975

Service guarantees in an e-commerce platform : proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: Asia-Pacific journal of business administration 15 (2023) 2, pp. 225-244

Persistent link: https://www.econbiz.de/10014313710

Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance

Kawa, Arkadiusz; Zdrenka, Wojciech - In: The international journal of logistics management 35 (2024) 2, pp. 577-600

Persistent link: https://www.econbiz.de/10014485276

Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580

Persistent link: https://www.econbiz.de/10014470801

Determinants of students' satisfaction with e-commerce services in Ho Chi Minh City, Vietnam

Nhu Ty Nguyen; Thanh-Tuyen Tran; Cong-Lam Dang - In: Journal for global business advancement : JGBA 15 (2022) 6, pp. 764-781

Persistent link: https://www.econbiz.de/10014375399

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...

Persistent link: https://www.econbiz.de/10014380765