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Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

Technology readiness and purchase intention : role of perceived value and online satisfaction in the context of luxury hotels

Pham, Long; Williamson, Stan; Lane, Peggy; Limbu, Yam; … - In: International journal of management and decision making … 19 (2020) 1, pp. 91-117

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Deconstructing service quality and customer satisfaction : challenges and directions for future research

Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677

Persistent link: https://www.econbiz.de/10010402053

Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews

Ha Nguyen Thi Thu; Vinh Ho Ngoc; Tuan Tran Minh; Binh … - In: International journal of business information systems : … 44 (2023) 2, pp. 249-267

Persistent link: https://www.econbiz.de/10014437130

Predicting customer engagement behaviour : the mediating role of hotel functional quality in the Vietnamese hotel industry

Khalifa, Gamal S. A.; Nguyen Vu Hieu Trung; Md Sazzad … - In: International journal of services and operations … 43 (2022) 3, pp. 312-337

Persistent link: https://www.econbiz.de/10013553294

The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty

Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756

Persistent link: https://www.econbiz.de/10012312148

Differences in service quality perceptions of stakeholders in the hotel industry

Dedeoğlu, Bekir Bora; Demirer, Halil - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 130-146

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Measuring service quality in mid-scale hotels

Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106

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Critical antecedents to service recovery performance : some evidence and implications for service industry

Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97

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A social media analysis of the contribution of destinations to client satisfaction with hotels

Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47

Persistent link: https://www.econbiz.de/10010225933

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