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Extending the supply chain : how cutting-edge companies bridge the critical last mile into customers' homes
Boyer, Kenneth K.; Frohlich, Markham T.; Hult, G. Tomas M. - 2005 - 1st ed
Persistent link: https://www.econbiz.de/10001880239
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Extending the supply chain : how cutting-edge companies bridge the critical last mile into customers' homes
Boyer, Kenneth Karel; Frohlich, Markham T.; Hult, G. … - 2005 - 1. ed.
Persistent link: https://www.econbiz.de/10004449061
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An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.; Boyer, Kenneth K.; Hult, G. Tomas M. - In: Direct marketing : an international journal 1 (2007) 2, pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
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To err is human : Exploratory multilevel analysis of supply chain delivery delays
Awaysheh, Amrou; Frohlich, Markham T.; Flynn, Barbara B.; … - In: Journal of Operations Management 67 (2021) 7, pp. 882-916
Persistent link: https://www.econbiz.de/10012633007
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Reflections on replication in OM research and this special issue
Frohlich, Markham T.; Robb Dixon, J. - In: Journal of operations management : publ. quarterly by … 24 (2006) 6, pp. 865-867
Persistent link: https://www.econbiz.de/10007383399
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Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments
Boyer, Kenneth K.; Frohlich, Markham T. - In: Production and operations management : an international … 15 (2006) 2, pp. 229-242
Persistent link: https://www.econbiz.de/10007273937
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A ORGANIZATIONAL DYNAMICS - Demand chain management in manufacturing and services: Web-based integration, drivers and performance Ah:160
Frohlich, Markham T.; Westbrook, Roy - In: Operations research, Management science : OR MS ; the … 44 (2004) 3, pp. 257-260
Persistent link: https://www.econbiz.de/10006503691
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A ORGANIZATIONAL DYNAMICS - Ah:160 e-integration in the supply chain: Barriers and, performance
Frohlich, Markham T. - In: Operations research, Management science : OR MS ; the … 44 (2004) 1, pp. 31-32
Persistent link: https://www.econbiz.de/10006504594
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Demand chain management in manufacturing and services: web-based integration, drivers and performance
Frohlich, Markham T.; Westbrook, Roy - In: Journal of operations management : publ. quarterly by … 20 (2002) 6, pp. 729-746
Persistent link: https://www.econbiz.de/10006972930
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Techniques for improving response rates in OM survey research
Frohlich, Markham T. - In: Journal of operations management : publ. quarterly by … 20 (2002) 1, pp. 53-62
Persistent link: https://www.econbiz.de/10006975157