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Applying deep learning models to twitter data to detect airport service quality
Barakat, H.; Yeniterzi, R.; Martín-Domingo, L. - In: Journal of air transport management 91 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
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Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae; Yu, Chunyan - In: Journal of air transport management 71 (2018), pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
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A bibliometric analysis of airport service quality
Bakır, Mahmut; Özdemir, Emircan; Akan, Şahap; … - In: Journal of air transport management 104 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
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Content analysis of passengers' perceptions of airport service quality: The case of Honolulu International Airport
Bae, Wonmi; Chi, Junwook - In: Journal of Risk and Financial Management 15 (2022) 1, pp. 1-19
This paper explores passengers' perceptions toward airport service quality through a content analysis. Using 1341 … passengers' experiences at the Honolulu International Airport and the world's leading airports (Singapore Changi Airport, Haneda … Airport, Incheon International Airport, Hamad International Airport, and Hong Kong International Airport). The results show …
Persistent link: https://www.econbiz.de/10013201309
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
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Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed; Gupta, Aman; Williams, Aled - In: Journal of air transport management 32 (2013), pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
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Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
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Understanding the impact of airport service quality on passengers' revisit intentions amidst COVID-19 pandemic
Kour, Parvinder; Jasrotia, Aruditya; Gupta, Sudhanshu - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 358-386
Persistent link: https://www.econbiz.de/10012583782
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Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku; Fan, Chong-jun; Ihnatushchenko, … - In: Journal of air transport management 89 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012383788