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Antecedents to value diminution : a dyadic perspective
Vafeas, Mario; Hughes, Tim; Hilton, Toni - In: Marketing theory 16 (2016) 4, pp. 469-491
Persistent link: https://www.econbiz.de/10011645950
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Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.; Wulf, Jochen - In: Journal of management information systems : JMIS 36 (2019) 2, pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
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Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc - In: The journal of services marketing 30 (2016) 2, pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
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Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol; Byon, Kevin K.; Baek, Wooyeul - In: The service industries journal 40 (2020) 9/10, pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
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Co-destruction of value: A stakeholder conceptual review
Ogunbodede, Olabode - In: International Journal of Business Science & Applied … 17 (2022) 1, pp. 1-27
review takes a stakeholder approach, highlighting how value can be co-destroyed by stakeholders both within the dyad of the … suggests that value can only be co-destroyed when the expectations of the beneficiary are higher than the level of service …
Persistent link: https://www.econbiz.de/10013288391
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Customer’s potential value : the role of learning
Komulainen, Hanna; Mainela, Tuija; Tähtinen, Jaana - In: Journal of business market management : JBM 6 (2013) 1, pp. 1-21
-creation. Nevertheless, at present the customer-focused research concentrates on value expectations and value experiences as outcomes but … current practices, second, to learn how to use the novel service, and third, to envision the best ways to use the novel …
Persistent link: https://www.econbiz.de/10009761863
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Insights into consumer resource integration and value co-creation process
Iyanna, Shilpa - In: The journal of applied business research 32 (2016) 3, pp. 717-727
Persistent link: https://www.econbiz.de/10011500822
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Resources for value co-creation in e-commerce : a review
Paredes, Mario R.; Barrutia, José M.; Echebarria, Carmen - In: Electronic commerce research 14 (2014) 2, pp. 111-136
Persistent link: https://www.econbiz.de/10010404458
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Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi; Wilson, Alan M.; Owusu-Frimpong, Nana - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
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Co-destruction of value by spectators : the case of silent protests
Stieler, Maximilian; Weismann, Friederike; Germelmann, … - In: European Sport management quarterly : ESMQ 14 (2014) 1, pp. 72-86
Persistent link: https://www.econbiz.de/10010337048