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Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems
Armony, Mor; Ward, Amy R. - In: Operations research : the journal of the Operations … 58 (2010) 3, pp. 624-638
Persistent link: https://www.econbiz.de/10008427893
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Design of Stacked Self-Healing Rings Using a Genetic Algorithm
Armony, Mor; Klincewicz, John G.; Luss, Hanan; … - In: Journal of heuristics 6 (2000) 1, pp. 85-106
Persistent link: https://www.econbiz.de/10008217366
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Cross-Selling in a Call Center with a Heterogeneous Customer Population
Gurvich, Itay; Armony, Mor; Maglaras, Constantinos - In: Operations research : the journal of the Operations … 57 (2009) 2, pp. 299-313
Persistent link: https://www.econbiz.de/10008242258
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The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
Aksin, Zeynep; Armony, Mor; Mehrotra, Vijay - In: Production and operations management : an international … 16 (2007) 6, pp. 665-688
Persistent link: https://www.econbiz.de/10007911310
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Service-Level Differentiation in Call Centers with Fully Flexible Servers
Gurvich, Itay; Armony, Mor; Mandelbaum, Avishai - In: Management science : journal of the Institute for … 54 (2008) 2, pp. 279-294
Persistent link: https://www.econbiz.de/10007915886
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Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers
Ward, Amy R.; Armony, Mor - In: Operations research : the journal of the Operations … 61 (2013) 1, pp. 228-243
Persistent link: https://www.econbiz.de/10010091300
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Queue configurations and operational performance : an interplay between customer ownership and queue length awareness
Song, Hummy; Armony, Mor; Roels, Guillaume - 2024 - Revised version of 2023/59/TOM/ACGRE
Persistent link: https://www.econbiz.de/10014550848
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When promotions meet operations : cross-selling and its effect on call center performance
Armony, Mor; Gurvich, Itai - In: Manufacturing & service operations management : M & SOM 12 (2010) 3, pp. 470-488
Persistent link: https://www.econbiz.de/10009866285
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Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
Armony, Mor; Mandelbaum, Avishai - In: Operations research : the journal of the Operations … 59 (2011) 1, pp. 50-66
Persistent link: https://www.econbiz.de/10008887258
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Queue configurations and operational performance : an interplay between customer ownership and queue length awareness
Song, Hummy; Armony, Mor; Roels, Guillaume - 2023 - Revised version of 2022/55/TOM/ACGRE
Persistent link: https://www.econbiz.de/10014248284