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Service performance analysis and improvement for a ticket queue with balking customers

Xu, Susan H.; Gao, Long; Ou, Jihong - In: Management science : journal of the Institute for … 53 (2007) 6, pp. 971-990

Persistent link: https://www.econbiz.de/10003490974

A queuing-based model for optimal dimension of service firms

Parra-Frutos, Isabel - In: SERIEs : Journal of the Spanish Economic Association 1 (2010) 4, pp. 459-474

This paper examines a stochastic model to determine optimal pricing, waiting time, output, and sizing decisions for service firms which compete on time in an uncertain environment. Sizing decisions concern optimal service capacity and maximum physical waiting room (with a given probability)....

Persistent link: https://www.econbiz.de/10009355897

Bounded rationality in service systems

Huang, Tingliang; Allon, Gad; Bassamboo, Achal - 2011

Persistent link: https://www.econbiz.de/10009240536

Bounded rationality in service systems

Huang, Tingliang; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 263-279

Persistent link: https://www.econbiz.de/10009751784

Self-selecting priority queues with Burr distributed waiting costs

Gavirneni, Srinagesh; Kulkarni, Vidyadhar G. - In: Production and operations management : an international … 25 (2016) 6, pp. 979-992

Persistent link: https://www.econbiz.de/10011507676

A re-examination of experience service offering and regular service pricing under profit maximization

Lian, Zhaotong; Gu, Xinhua; Wu, Jinbiao - In: European journal of operational research : EJOR 254 (2016) 3, pp. 907-915

Persistent link: https://www.econbiz.de/10011521884

Staffing a service system with appointment-based customer arrivals

Chung, Kwanghun; Min, Daiki - In: Journal of the Operational Research Society : OR 65 (2014) 10, pp. 1533-1543

Persistent link: https://www.econbiz.de/10010416652

An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service

Kumar, M. Senthil; Arumuganathan, R. - In: RAIRO / Operations research 47 (2013) 1, pp. 9-32

Persistent link: https://www.econbiz.de/10010490682

Priority service system optimization under service level constraints

Jayaswal, Sachin - 2014

Persistent link: https://www.econbiz.de/10010395565

Queuing for expert services

Debo, Laurens G. (contributor); Toktay, L. Beril (contributor) - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10002380613