An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service
Year of publication: |
2013
|
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Authors: | Kumar, M. Senthil ; Arumuganathan, R. |
Published in: |
RAIRO / Operations research. - Les Ulis : EDP Sciences, ISSN 0399-0559, ZDB-ID 1481534-5. - Vol. 47.2013, 1, p. 9-32
|
Subject: | first essential service | reliability measures | second optional service | unreliable server | persistent customers | Warteschlangentheorie | Queueing theory | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungssektor | Service industry |
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