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Das ethische Dilemma der Serviceorientierung

Stauss, Bernd - In: Gewinn und Ethik! : ethische Perspektiven in den …, (pp. 143-173). 2010

Persistent link: https://www.econbiz.de/10003943129

Satisfaction in technology-enabled service encounters

Makarem, Suzanne C.; Mudambi, Susan M.; Podoshen, Jeffrey S. - In: The journal of services marketing 23 (2009) 3, pp. 134-144

Persistent link: https://www.econbiz.de/10009525764

Satisfaction with job aspects : do patterns change over time?

Spagnoli, Paola; Caetano, Antonio; Santos, Susana Correia - In: Journal of business research : JBR 65 (2012) 5, pp. 609-616

Persistent link: https://www.econbiz.de/10009526512

How do high performance work systems influence organizational innovation in professional service firms?

Fu, Na; Flood, Patrick C.; Bosak, Janine; Morris, Timothy; … - In: Employee relations 37 (2015) 2, pp. 209-231

Persistent link: https://www.econbiz.de/10010514405

Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model

Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71

Persistent link: https://www.econbiz.de/10010519710

Exploring the relationship between emotional intelligence and work-life balance in the service industry

Mahanta, Monoshree - In: The IUP journal of organizational behavior : IJOB 14 (2015) 2, pp. 42-60

Persistent link: https://www.econbiz.de/10011299478

Engaged and committed? : the relationship between work engagement and commitment in professional service firms

Yalabik, Zeynep Y.; Rossenberg, Yvonne van; Kinnie, Nicholas - In: The international journal of human resource management 26 (2015) 12, pp. 1602-1621

Persistent link: https://www.econbiz.de/10011309074

An empirical study on job satisfaction and employee turnover in cell phone servicing companies : Bangladesh context

Nawaz, Faraha - In: Asian Journal of Empirical Research 3 (2013) 5, pp. 510-519

This paper aims to analyze the critical factors that lead to job dissatisfaction and high employee turnover at cell phone servicing companies in Bangladesh. The Nokia Care was chosen from three big mobile phone servicing companies as a case study to understand the grounds and factors leading to...

Persistent link: https://www.econbiz.de/10009744574

Organizational citizenship behavior and career outcomes : the cost of being a good citizen

Bergeron, Diane M.; Shipp, Abbie J.; Rosen, Benson; … - In: Journal of management : JOM 39 (2013) 4, pp. 958-984

Persistent link: https://www.econbiz.de/10009753101

Does the professionalism of management practices in nonprofits and for-profits affect job satisfaction?

Melnik, Ekaterina; Petrella, Francesca; … - In: The international journal of human resource management 24 (2013) 6, pp. 1300-1321

Persistent link: https://www.econbiz.de/10009735037