While most user studies on mobile telecommunications focus on adoption of services, preferences in the use of data networks has hardly been studied. In this paper, we analyse data collected directly on smartphones to study preferences of users between cellular and WiFi networks. Moreover, we...

On mobile phone markets that have reached the maturity stage, customer recommendation becomes a critical focus for operators to attract subscribers from rival operators. Referral propensity is also an indicator of subscriber satisfaction and loyalty. The aim of this paper is to examine the...

The objective of the paper was to propose a new business model for an open innovation platform especially geared to the mobile phone sector in developing countries. Open innovation has in many cases proven to be a superior means to innovate, but in developing countries open innovation has so far...

A substantial share of customers in emerging markets use dual-SIM phones and subscribe to two mobile networks. A primary motive for so called multi-simming is to take advantage of cheap on-net services from both networks. In our modelling effort, we augment the seminal model of competing...