Narrow search
Showing 11 - 20 of 137,583
Cover Image
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Cover Image
Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria
Palanisamy, Ganesan; Joseph, Lallu; Alur, Sivakumar - In: International journal of business and emerging markets … 13 (2021) 2, pp. 173-205
Persistent link: https://www.econbiz.de/10012505536
Cover Image
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep; Kumari, Neetu - In: Management research review 34 (2011) 6, pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Cover Image
Antecedents of patient trust in health-care insurers
Gabay, Gillie; Moore, Dahlia - In: Services marketing quarterly 36 (2015) 1, pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Cover Image
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.; Nagase, Keisuke - In: Journal of medical marketing : device, diagnostic and … 14 (2014) 4, pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Cover Image
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Cover Image
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An; Lai, Chi-Shiun; Hu, Jer-San; Weng, Rhay-Hung - In: Service business 8 (2014) 4, pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Cover Image
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Cover Image
Qualitätscontrolling im Krankenhaus : die Gewinnung von Qualitätsindikatoren durch Befragungen zur Patientenzufriedenheit
Hopp, Frank-Peter - 2000
Persistent link: https://www.econbiz.de/10001530478