//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer Learning in Call Cent...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Theorie
11
Theory
11
Lieferkette
9
Supply chain
9
Business process management
8
Prozessmanagement
8
Call centre
5
Callcenter
5
Competition
5
Einzelhandel
5
Mathematical programming
5
Mathematische Optimierung
5
Outsourcing
5
Retail trade
5
USA
5
United States
5
Wettbewerb
5
structural estimation
5
Beziehungsmarketing
4
Consumer behaviour
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Distribution channel
4
Konsumentenverhalten
4
Relationship marketing
4
Vertriebsweg
4
E-commerce
3
Electronic Commerce
3
Estimation
3
Game theory
3
Heuristics
3
Humanitarian aid
3
Humanitäre Hilfe
3
India
3
Indien
3
Lagermanagement
3
Learning process
3
Lernprozess
3
Nachhaltige Entwicklung
3
Preismanagement
3
more ...
less ...
Online availability
All
Undetermined
46
Free
16
Type of publication
All
Article
103
Book / Working Paper
25
Type of publication (narrower categories)
All
Article in journal
39
Aufsatz in Zeitschrift
39
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
3
Collection of articles of several authors
1
Dissertation u.a. Prüfungsschriften
1
Sammelwerk
1
more ...
less ...
Language
All
English
76
Undetermined
52
Author
All
Swaminathan, Jayashankar M.
119
Narayanan, Sriram
14
Emadi, Seyed Morteza
10
Huang, Wei
8
Balasubramanian, Sridhar
7
Berenguer, Gemma
7
Deshpande, Vinayak
7
Keskinocak, Pinar
7
Shanthikumar, J. George
7
Ferrer, Geraldo
6
Kesavan, Saravanan
6
Parlaktürk, Ali K.
6
Wassenhove, Luk Van
6
Perdikaki, Olga
5
Sunar, Nur
5
Esenduran, Gökçe
4
Jayaraman, Vaidyanathan
4
Luo, Yadong
4
Tayur, Sridhar R.
4
Heese, Hans Sebastian
3
Huang, Herbie
3
Kaminsky, Philip
3
Kemahlıoğlu-Ziya, Eda
3
Kulkarni, Vidyadhar G.
3
Lu, Lauren Xiaoyuan
3
Lurie, Nicholas H.
3
Rao, Uday S.
3
Zhang, Jun
3
Zhang, Ying
3
Akşin, Zeynep
2
Hou, Pengwen
2
Kulkarni, Vidyadhar
2
Kumar, Sunil
2
Natarajan, Karthik V.
2
Nitsch, Thomas R.
2
Parlakturk, Ali K.
2
Pun, Hubert
2
Rajagopalan, Sampath
2
Sethuraman, Nagarajan
2
Staats, Bradley R.
2
more ...
less ...
Published in...
All
Production and operations management : an international journal of the Production and Operations Management Society
14
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Manufacturing & service operations management : M & SOM
11
Production and Operations Management
11
European journal of operational research : EJOR
6
Kenan Institute of Private Enterprise Research Paper
6
Management Science
6
Interfaces : the INFORMS journal on the practice of operations research
5
European Journal of Operational Research
4
Manufacturing & Service Operations Management
4
Operations research, Management science : OR MS ; the international literature digest
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Decision sciences : DS
2
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development
2
Operations research
2
Operations research : the journal of the Operations Research Society of America
2
Operations research letters
2
Supply chain management : design, coordination and operation
2
Building supply chain excellence in emerging economies
1
California management review : CMR
1
Handbook of quantitative supply chain analysis : modeling in the e-business era
1
Journal of Operations Management
1
Journal of operations management
1
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
1
Naval Research Logistics (NRL)
1
Naval research logistics : an international journal
1
Organizational Behavior and Human Decision Processes
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Outsourcing, teamwork and business management
1
Research paper series / Graduate School of Business, Stanford University
1
Springer Series in Supply Chain Management
1
Springer eBook Collection
1
Springer series in supply chain management
1
Sustainable supply chains : models, methods, and public policy implications
1
The practice of supply chain management : where theory and application converge
1
in Production and Operations Management
1
more ...
less ...
Source
All
ECONIS (ZBW)
68
OLC EcoSci
31
RePEc
22
Other ZBW resources
6
USB Cologne (EcoSocSci)
1
Showing
21
-
30
of
128
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
Introduction of a second channel : implications for pricing and profits
Huang, Wei
;
Swaminathan, Jayashankar M.
- In:
European journal of operational research : EJOR
194
(
2009
)
1
,
pp. 258-279
Persistent link: https://www.econbiz.de/10003835456
Saved in:
22
A matter of balance : specialization, task variety, and individual learning in a software maintenance environment
Narayanan, Sriram
;
Balasubramanian, Sridhar
; …
- In:
Management science : journal of the Institute for …
55
(
2009
)
11
,
pp. 1861-1876
Persistent link: https://www.econbiz.de/10003909222
Saved in:
23
Misplaced inventory and radio-frequency identification (RFID) technology : information and coordination
Camdereli, Almula Z.
;
Swaminathan, Jayashankar M.
- In:
Production and operations management : an international …
19
(
2010
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10003957900
Saved in:
24
Inventory and sales effort management under unobservable lost sales
Heese, Hans Sebastian
;
Swaminathan, Jayashankar M.
- In:
European journal of operational research : EJOR
207
(
2010
)
3
,
pp. 1263-1268
Persistent link: https://www.econbiz.de/10008702308
Saved in:
25
Managing product variety in automobile assembly : the importance of the sequencing point
Swaminathan, Jayashankar M.
;
Nitsch, Thomas R.
- In:
Interfaces : the INFORMS journal on the practice of …
37
(
2007
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003547480
Saved in:
26
Managing new and differentiated remanufactured products
Ferrer, Geraldo
;
Swaminathan, Jayashankar M.
- In:
European journal of operational research : EJOR
203
(
2010
)
2
,
pp. 370-379
Persistent link: https://www.econbiz.de/10003943751
Saved in:
27
Allocating outsourced warranty service contracts
Opp, Michelle
;
Adan, Ivo
;
Kulkarni, Vidyadhar G.
; …
- In:
Outsourcing, teamwork and business management
,
(pp. 213-234)
.
2009
Persistent link: https://www.econbiz.de/10008987369
Saved in:
28
Inventory management in humanitarian operations : impact of amount, schedule, and uncertainty in funding
Natarajan, Karthik V.
;
Swaminathan, Jayashankar M.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 595-603
Persistent link: https://www.econbiz.de/10010526439
Saved in:
29
Estimating the impact of understaffing on sales and profitability in retail stores
Mani, Vidya
;
Kesavan, Saravanan
;
Swaminathan, Jayashankar M.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10010528696
Saved in:
30
Offshoring business process services and governance control mechanisms : an examination of service providers from India
Jayaraman, Vaidyanathan
;
Narayanan, Sriram
;
Luo, Yadong
; …
- In:
Production and operations management : an international …
22
(
2013
)
2
,
pp. 314-334
Persistent link: https://www.econbiz.de/10009745641
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->