In this study, the effect of normative beliefs and tourists' experience of traveling to different places on their loyalty to the destination is investigated. In this regard, 150 questionnaires were randomly collected from tourists who had traveled to Ardabil in a 20-day period in the summer of...

The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...

The purpose of this paper is to explore variables and dimensions of festival quality that have significant impact on visitor satisfaction and future behavioral intentions. These issues are addressed within the context of the annual food festival “14th Festival of Asparagus” held in Lovran,...