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51
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
52
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
53
Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer
;
Logan, Caroline
;
Cronenwett, Jack
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
Saved in:
54
Frontline employee empowerment and perceived customer satisfaction
Proença, Teresa
;
Torres, Ana
;
Sampaio, Ana Sofia
- In:
Management research : the journal of the Iberoamerican …
15
(
2017
)
2
,
pp. 187-206
Persistent link: https://www.econbiz.de/10011772647
Saved in:
55
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
56
The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi
;
Dean, David
;
Nansuri, Ruhadi
;
Triyuni, …
- In:
Journal of business research : JBR
83
(
2018
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
Saved in:
57
Can engaged and positive employees delight customers?
Shaheen, Musarrat
;
Zeba, Farrah
;
Mohanty, Pankaj Kumar
- In:
Advances in developing human resources : ADHR
20
(
2018
)
1
,
pp. 103-122
Persistent link: https://www.econbiz.de/10011866011
Saved in:
58
Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
Saved in:
59
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
60
The influence of servant leadership on restaurant employee engagement
Carter, Danon
;
Baghurst, Timothy
- In:
Journal of business ethics : JOBE
124
(
2014
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
Saved in:
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