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Human-machine trans roles conflict in the organization : how sensitive are customers to intelligent robots replacing the human workforce?
Modliński, Artur; Fortuna, Paweł; Rożnowski, Bohdan - In: International journal of consumer studies 47 (2023) 1, pp. 100-117
Persistent link: https://www.econbiz.de/10014246601
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The consumer-human-like robot interaction framework
Simpson, Penny M.; Le Master, Jane; Oyedele, Adesegun - In: International journal of technology marketing : IJTMkt 3 (2008) 4, pp. 305-324
Persistent link: https://www.econbiz.de/10003809487
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Individual assessment of humanlike consumer robots : an extended TAM with aesthetic response and tolerance
Oyedele, Adesegun; Hong, Soonkwan; Minor, Michael - In: International journal of technology marketing : IJTMkt 2 (2007) 3, pp. 243-263
Persistent link: https://www.econbiz.de/10003602010
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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Is a gift on sale "heart-discounted"? : givers' misprediction on the value of discounted gifts and the influence of service robots
Park, Yookyung; Yi, Youjae - In: Journal of retailing and consumer services 65 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013169679
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Consumers’ Attitudes Towards the Introduction of Robots in Accommodation Establishments
Ivanov, Stanislav Hristov - 2018
Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers' lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their...
Persistent link: https://www.econbiz.de/10012910405
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Perceived Appropriateness and Intention to Use Service Robots in Tourism
Ivanov, Stanislav Hristov - 2019
suggest that many different dimensions of robot application influence how willing potential customers are to use robots in a … hospitality setting, while the best indicator of willingness to use a robot in a hospitality setting is a person's general …
Persistent link: https://www.econbiz.de/10012896333
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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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The impact of artificial intelligence on consumers' identity and human skills
Pelău, Corina; Ene, Irina; Pop, Mihai-Ionuț - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 33-45
The development of artificial intelligence is one of the main paradigms of the contemporary society, which will radically change the existence of individuals and our society and it will have important effects on the economy. The use of artificial intelligence in the daily work of individuals and...
Persistent link: https://www.econbiz.de/10012821077
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Investigation of perceived risks and their outcome variables in the context of robotic restaurants
Hwang, Jinsoo; Kim, Heather Markham; Kim, Jinkyung Jenny; … - In: Journal of travel and tourism marketing 38 (2021) 3, pp. 263-281
Persistent link: https://www.econbiz.de/10012514041