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Influence of Relationship Mark...
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111
"Sie müssen es nicht verstehen, Sie müssen es nur verkaufen!" : Vertriebssteuerung in Banken
Breisig, Thomas
;
König, Susanne
;
Rehling, Mette
; …
-
2010
Persistent link: https://www.econbiz.de/10008825915
Saved in:
112
The CRM process and the banking industry : insights from the marketing literature
Mantrala, Murali K.
;
Krafft, Manfred
;
Dong, Beibei
; …
- In:
Advances in banking technology and management : impacts …
,
(pp. 159-185)
.
2008
Persistent link: https://www.econbiz.de/10003606642
Saved in:
113
Challenges and opportunities for Indian banks
Uppal, Rajinder Kumar
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003667880
Saved in:
114
Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent
;
Fjeldstad, Øystein D.
;
Sasson, Amir
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
Saved in:
115
Managing customer relationships: account manager turnover and effective account management
Madill, Judith J.
;
Haines, George H.
;
Riding, Allan L.
- In:
Industrial marketing management : the international …
36
(
2007
)
2
,
pp. 241-248
Persistent link: https://www.econbiz.de/10003432089
Saved in:
116
Heute die
Bank
von Morgen : Effektivität und Emotionen
Blatter, Peter E.
- In:
Umbruch in der Bankindustrie : Zukunftsperspektiven und …
,
(pp. 91-104)
.
2007
Persistent link: https://www.econbiz.de/10003578694
Saved in:
117
Retail Banking
Bartmann, Dieter
;
Nirschl, Marco
;
Peters, Anja
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003583054
Saved in:
118
Aktives Kundenbeziehungsmanagement der Deutschen
Bank
Blache, Raimund
;
Damiani, Evelyn
;
Frühling, Jens M.
; …
- In:
Handbuch Kundenbindungsmanagement : Strategien und …
,
(pp. 775-794)
.
2008
Persistent link: https://www.econbiz.de/10003597809
Saved in:
119
Towards a successful CRM implementation in banks : an integrated model
Eid, Riyad
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1021-1039
Persistent link: https://www.econbiz.de/10003598944
Saved in:
120
The performance implications of relationship banking during macroeconomic expansion and contraction : a study of Japanese banks' social relationships and overseas expansion
Wan, William P.
;
Yiu, Daphne W.
;
Hoskisson, Robert E.
; …
- In:
Journal of international business studies : JIBS ; an …
39
(
2008
)
3
,
pp. 406-427
Persistent link: https://www.econbiz.de/10003706880
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