Frasquet, Marta; Mollá Descals, Alejandro; … - In: International Journal of Retail & Distribution Management 45 (2017) 6, pp. 608-625
Purpose The purpose of this paper is to understand loyalty in the multichannel retail context. The paper analyses the interplay between offline and online loyalty and the direct and indirect effects on loyalty of brand trust and brand attachment, in a cross-cultural study....