Purpose – This study aims to explain the internationalization speed of e‐commerce companies (ECCs). Design/methodology/approach – Based on the archive data of the American ECCs, the study used multiple regression analysis to estimate the influences of a number of micro‐ and...

The internet, web and related information technologies have proven to betransformational. While these technologies have impacted all parts of the corporation,the marketing function has perhaps been most affected. E-marketing is now a significantpart of every global corporation's marketing...

Given the increasingly competitive environment characterizing many industries, customer service, specifically, post-sales technical support, has evolved as a key source of differentiation and profits. Against this backdrop, firms are looking to cross-sell products during customer service...