We examine performance of daily deals run through five major sites in 23 US markets. In a survey-based study of 324 businesses that conducted a daily deal promotion between August 2009 and March 2011, 55.5% of businesses reported making money, 26.6% lost money and 17.9% broke even on their...

We examine the role of identity claims constructed in narratives by borrowers in influencing lender decision making regarding unsecured personal loans. We study whether the number of identity claims and their content influence decisions of lenders and whether they predict longer-term performance...

We examine performance of daily deals using survey data from 641 small- and medium-sized businesses obtained during three time periods: April-May 2011, October 2011, and May 2012. In contrast to our June 2011 report, our present findings indicate a number of positive signs for the daily deal...

Online Peer-to-Peer (P2P) loan auctions enable individual consumers to borrow and lend money directly to one another. We study herding behavior, defined as a greater likelihood of bidding in auctions with more existing bids, in P2P loan auctions on Prosper.com. The results of an empirical study...

Toyota has announced three major recalls covering a total of 8 million vehicles globally since October 2009. The recalls involve safety problems with brake pedals in many of Toyota's most popular models including the Camry, Corolla, Prius, Avalon and Tundra.Using vivid anecdotes and opinions of...

We report results for the Oil & Gas Services sector from the Strategy and Performance in the Energy Industry (SCOPE) Survey conducted among professionals in the energy industry (so called “insiders”) to measure their perceptions about specific companies on multiple dimensions of strategic...

We report sector-level results from the Strategy and Performance in the Energy Industry (SCOPE) Survey conducted among professionals in the energy industry (so called “insiders”) to measure their perceptions about specific companies on multiple dimensions. The study includes 51 of the most...

This paper explains how companies can manage their brand communities effectively. The findings reported in this paper are based on a four-year long project involving the study of company managed and enthusiast-run communities. During that time, 200 brand community managers of company-managed and...

Although consumers increasingly use online communities for various activities, little is known regarding how participation in them affects individuals' decision making strategies. Through a series of field and laboratory studies, we demonstrate that participation in an online community increases...

We consider the relationship between an individual's financial self‐awareness, defined as detailed knowledge about one's current financial assets, liabilities, and spending patterns, and financial outcomes. The results of three studies show that a higher level of financial self‐awareness is...