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Low price signal default: an empirical investigation of its consequences
Dutta, Sujay; Biswas, Abhijit; Grewal, Dhruv - In: Journal of the Academy of Marketing Science 35 (2007) 1, pp. 76-88
Persistent link: https://www.econbiz.de/10007735096
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Six strategies for competing through service: An agenda for future research
Bolton, Ruth N.; Grewal, Dhruv; Levy, Michael - In: Journal of retailing 83 (2007) 1, pp. 1-4
Persistent link: https://www.econbiz.de/10007599013
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Relationship Velocity: Toward A Theory of Relationship Dynamics
Palmatier, Robert W; Houston, Mark B; Dant, Rajiv P; … - In: Journal of marketing 77 (2013) 1, pp. 13-30
Persistent link: https://www.econbiz.de/10010065494
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Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10010073974
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Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi; Voss, Glenn B.; Grewal, Dhruv - In: MSI reports : working paper series (2003) 2, pp. 19-35
Persistent link: https://www.econbiz.de/10009893389
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The difference between perceptual and objective perfomance measures : an empirical analysis ; Report No. 04-102
Ailawadi, Kusum L.; Dant, Rajiv P.; Grewal, Dhruv - In: MSI reports : working paper series (2004) 1, pp. 77-101
Persistent link: https://www.econbiz.de/10009893409
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Leveraging relationship marketing strategies for better performance : a meta-analysis ; Report No. 05-115
Palmatier, Robert W.; Dant, Rajiv P.; Grewal, Dhruv; … - In: MSI reports : working paper series (2005) 3, pp. 107-140
Persistent link: https://www.econbiz.de/10009893440
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Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen; Voss, Glenn B.; Grewal, Dhruv; … - In: MSI reports : working paper series (2005) 3, pp. 85-106
Persistent link: https://www.econbiz.de/10009893441
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An empirical investigation of the impact of gasoline prices on grocery shopping behavior
Ma, Yu; Gauri, Dinesh; Ailawadi, Kusum; Grewal, Dhruv - In: MSI reports : working paper series (2010) 1, pp. 3-59
Persistent link: https://www.econbiz.de/10009893551
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Retailing in a connected world
Grewal, Dhruv; Roggeveen, Anne; Runyan, Rodney C. - In: Journal of marketing management : MM 29 (2013) 3, pp. 263-270
Persistent link: https://www.econbiz.de/10010107609