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Consumer behaviour
94
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Grewal, Dhruv
326
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91
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49
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47
Nordfält, Jens
26
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19
Iyer, Gopalkrishnan R.
18
Puccinelli, Nancy
16
Guha, Abhijit
15
Compeau, Larry D.
14
Wetzels, Martin
14
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13
Roggeveen, Anne
13
Ruyter, Ko de
13
Sethuraman, Raj
13
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11
Marmorstein, Howard
11
Motyka, Scott
11
Szocs, Courtney
11
Voss, Glenn B.
11
Ailawadi, Kusum L.
9
Krishnan, R.
9
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9
Chandrashekaran, Rajesh
8
Dant, Rajiv P.
8
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8
Lehmann, Donald R.
8
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8
Parasuraman, A.
8
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7
Ma, Yu
7
Monroe, Kent B.
7
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6
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6
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6
Gotlieb, Jerry
6
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ECONIS (ZBW)
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BASE
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321
Low price signal default: an empirical investigation of its consequences
Dutta, Sujay
;
Biswas, Abhijit
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 76-88
Persistent link: https://www.econbiz.de/10007735096
Saved in:
322
Six strategies for competing through service: An agenda for future research
Bolton, Ruth N.
;
Grewal, Dhruv
;
Levy, Michael
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 1-4
Persistent link: https://www.econbiz.de/10007599013
Saved in:
323
Relationship Velocity: Toward A Theory of Relationship Dynamics
Palmatier, Robert W
;
Houston, Mark B
;
Dant, Rajiv P
; …
- In:
Journal of marketing
77
(
2013
)
1
,
pp. 13-30
Persistent link: https://www.econbiz.de/10010065494
Saved in:
324
Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10010073974
Saved in:
325
Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2003
)
2
,
pp. 19-35
Persistent link: https://www.econbiz.de/10009893389
Saved in:
326
The difference between perceptual and objective perfomance measures : an empirical analysis ; Report No. 04-102
Ailawadi, Kusum L.
;
Dant, Rajiv P.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2004
)
1
,
pp. 77-101
Persistent link: https://www.econbiz.de/10009893409
Saved in:
327
Leveraging relationship marketing strategies for better performance : a meta-analysis ; Report No. 05-115
Palmatier, Robert W.
;
Dant, Rajiv P.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 107-140
Persistent link: https://www.econbiz.de/10009893440
Saved in:
328
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10009893441
Saved in:
329
An empirical investigation of the impact of gasoline prices on grocery shopping behavior
Ma, Yu
;
Gauri, Dinesh
;
Ailawadi, Kusum
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2010
)
1
,
pp. 3-59
Persistent link: https://www.econbiz.de/10009893551
Saved in:
330
Retailing in a connected world
Grewal, Dhruv
;
Roggeveen, Anne
;
Runyan, Rodney C.
- In:
Journal of marketing management : MM
29
(
2013
)
3
,
pp. 263-270
Persistent link: https://www.econbiz.de/10010107609
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