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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction

Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908

In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...

Persistent link: https://www.econbiz.de/10011965367

Do touch interface users feel more engaged? : the impact of input device type on online shoppers' engagement, affect, and purchase decisions

Chung, Sorim; Kramer, Thomas; Wong, Elaine M. - In: Psychology & marketing 35 (2018) 11, pp. 795-806

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Bricks-and-mortar entry by online retailers in the presence of consumer sales taxes

Arya, Anil; Mittendorf, Brian - In: Management science : journal of the Institute for … 64 (2018) 11, pp. 5220-5233

Persistent link: https://www.econbiz.de/10011947148

Competition-based dynamic pricing in online retailing : a methodology validated with field experiments

Fisher, Marshall L.; Gallino, Santiago; Li, Jun - In: Management science : journal of the Institute for … 64 (2018) 6, pp. 2496-2514

Persistent link: https://www.econbiz.de/10011878949

Online sales promotion in hedonic versus utilitarian product categories

Narayanaswamy, Ravi; Heiens, Richard A. - In: International journal of electronic marketing and … 9 (2018) 1, pp. 77-88

Persistent link: https://www.econbiz.de/10011849124

The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues

Limbu, Yam B.; Jensen, Ricard W. - In: International journal of electronic marketing and … 9 (2018) 1, pp. 89-108

Persistent link: https://www.econbiz.de/10011849125

The impact of increasing search frictions on online shopping behavior : evidence from a field experiment

Ngwe, Donald; Ferreira, Kris Johnson; Teixeira, Thales S. - In: Journal of marketing research 56 (2019) 6, pp. 944-959

Persistent link: https://www.econbiz.de/10012177741

Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing

Gelbrich, Katja; Gäthke, Jana; Hübner, Alexander - In: Psychology & marketing 34 (2017) 9, pp. 853-867

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Using unlabeled data mining to detect customer perceptions of undefined commodity problems

Wu, Yiqiong; Zhu, Qing; Liu, Shan; Zhang, Fan; Wang, Linbo - In: International journal of services technology and … 27 (2021) 3, pp. 209-228

Persistent link: https://www.econbiz.de/10012594219

Spillover effect of consumer awareness on third parties' selling strategies and retailers' platform openness

Song, Wen; Chen, Jianqing; Li, Wenli - In: Information systems research : ISR 32 (2021) 1, pp. 172-193

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