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Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing

Fan, Yi Wen; Ku, Edward - In: The service industries journal 30 (2010) 1/2, pp. 203-223

Persistent link: https://www.econbiz.de/10003964389

Correlations between external knowledge and the knowledge chain as impacting service quality

Tseng, Shu-mei - In: Journal of retailing and consumer services 19 (2012) 4, pp. 429-437

Persistent link: https://www.econbiz.de/10009571279

The relevance of customers as a source of knowledge in IT firms

Zapata-Cantu, Laura; Pineda, José Luis - In: Customer-centric knowledge management : concepts and …, (pp. 86-101). 2012

Persistent link: https://www.econbiz.de/10009312467

CRM technology and KAM performance : the mediating effect of key account-related knowledge

Salojärvi, Hanna; Sainio, Liisa-Maija - In: Journal of business market management : JBM 8 (2015) 1, pp. 435-454

This paper examines the effect of customer relationship management (CRM) technology investment and key account-related knowledge on suppliers' key account management (KAM) performance. The findings are based on survey data gathered from large Finnish industrial suppliers and subjected to factor...

Persistent link: https://www.econbiz.de/10010516592

Customer knowledge management : state of the art and future research directions

Wilhelm, Stefan; Gueldenberg, Stefan - In: International journal of knowledge management studies : … 5 (2012/14) 3/4, pp. 265-284

Persistent link: https://www.econbiz.de/10011346947

Culture and inter-firm relationship management in China and Germany : an etic-emic perspective

Xu, Henry; Zhu, Yunxia - In: International journal of enterprise network management 6 (2014) 2, pp. 84-102

Persistent link: https://www.econbiz.de/10011348085

Absorptive capacity and performance : the role of customer relationship and technological capabilities in high-tech SMEs

Tzokas, Nikolaos; Kim, Young Ah; Akbar, Hammad; … - In: Industrial marketing management : the international … 47 (2015), pp. 134-142

Persistent link: https://www.econbiz.de/10011313555

The role of knowledge acquisition in facilitating customer involvement in product development : examining the mediation effect of absorptive capacity

Dahiyat, Samer E.; Al-Zu'bi, Zu'bi M. F. - In: International journal of learning and change : IJLC 6 (2012) 3/4, pp. 171-206

Persistent link: https://www.econbiz.de/10009700499

A framework for managing customer knowledge in retail industry

Mukherji, Sourav - In: IIMB management review 24 (2012) 2, pp. 95-103

Persistent link: https://www.econbiz.de/10009667743

Inter-firm customer knowledge sharing in logistics services : an empirical study

Rollins, Minna; Pekkarinen, Saara; Mehtälä, Mari - In: International journal of physical distribution & … 41 (2011) 10, pp. 956-971

Persistent link: https://www.econbiz.de/10009412116