Correlations between external knowledge and the knowledge chain as impacting service quality
Year of publication: |
2012
|
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Authors: | Tseng, Shu-mei |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 19.2012, 4, p. 429-437
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kunden | Customers | Wissenstransfer | Knowledge transfer | Beziehungsmarketing | Relationship marketing | Wettbewerbsvorteil | Competitive advantage |
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