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Three decades of customer value research : paradigmatic roots and future research avenues

Zeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; … - In: Journal of service research 23 (2020) 4, pp. 409-432

Persistent link: https://www.econbiz.de/10012391603

Generating customer value through the boosting of relationships and organisational innovativeness

Leal-Rodríguez, Antonio L. - In: Knowledge management research & practice : KMRP ; an … 18 (2020) 3, pp. 336-347

Persistent link: https://www.econbiz.de/10012287122

Understanding the customer value of co-designing individualised products

Habicht, Hagen; Thallmaier, Stefan R. - In: International journal of technology management : IJTM 73 (2017) 1/3, pp. 114-131

Persistent link: https://www.econbiz.de/10011691018

Nonmonetary customer value contributions in free e-services

Anderl, Eva; März, Armin; Schumann, Jan Hendrik - In: Journal of strategic marketing 24 (2016) 3/4, pp. 175-189

Persistent link: https://www.econbiz.de/10011591899

Towards a holistic view of customer value creation in Lean : a design science approach

Gülyaz, Erdoğan; Veen, Jack A. van der; Venugopal, Venu; … - In: Cogent business & management 6 (2019), pp. 1-30

While “identifying customer value” is the first principle of Lean thinking, the concept of customer value has largely remained unchanged in the Lean discourse - quality, cost and delivery. This research examines the problem of working from such an internal process point of view in today’s...

Persistent link: https://www.econbiz.de/10012113906

Industry-based issues in the provision of hearing aids in Italy

Cobelli, Nicola; Ugolini, Marta Maria; Cassia, Fabio; … - In: World review of entrepreneurship, management and … 14 (2018) 3, pp. 377-388

Persistent link: https://www.econbiz.de/10011884386

Omni-channel retailing : propositions, examples and solutions

Yrjölä, Mika; Spence, Mark T.; Saarijärvi, Hannu - In: The international review of retail, distribution and … 28 (2018) 3, pp. 259-276

Persistent link: https://www.econbiz.de/10011885383

Creating enduring customer value

Kumar, V.; Reinartz, Werner J. - In: Journal of marketing 80 (2016) 6, pp. 36-68

Persistent link: https://www.econbiz.de/10011621576

Key prerequisites for ecosystem-based business : servitisation journey in software companies

Kokkonen, Kirsi; Laitinen, Sari; Ojanen, Ville - In: International journal of business environment : IJBE 12 (2021) 3, pp. 227-247

Persistent link: https://www.econbiz.de/10012596241

Characterizing ex situ value : a customer-dominant perspective on value

Heinonen, Kristina - In: Journal of travel research : a quarterly publication of … 62 (2023) 8, pp. 1707-1721

Persistent link: https://www.econbiz.de/10014384378