Die vorliegende kumulative Dissertation ist im Rahmen des DFG-Graduiertenkollegs „Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business“ und teils im Rahmen des DFG-geförderten Projektes "Optimierung von Rückruf-Verfahren im Gebrauchsgütersegment" entstanden.

Although companies that sell products such as automobiles can easily track down their clients, companies that produce consumer goods usually lose direct contact with their customers at the retailer’s cash register. This anonymity results in the obligation to communicate any product failure...

Since the Sarbanes-Oxley Act was passed in 2002, it has become commonplace in the advertising industry to use creativity-award-show prizes instead of gross income figures to attract new customers. Therefore, achieving a top creativity ranking and winning creativity awards have become high...