Modeling Patient Flows Through the Healthcare System -- Interdependency of Hospital Departments and Hospital …, The Nature of the Problem and Why it Matters -- The Consequences of Emergency Department Crowding and Delays for Patients … Hospital Flow, Safety, and Satisfaction -- Managing Patient Appointments in Primary Care -- Waiting Lists for Surgery -- Triage …

Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with … satisfaction in a hospital in Montana. The clinics involved in the study included pediatrics (P), internal medicine (IM), and … the dissatisfaction. Findings: The information obtained from the lean tools showed that patients questioned the need for …