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An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria; Foote, Jeff; Finsterwalder, Jörg; … - In: The journal of services marketing 31 (2017) 4/5, pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
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Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke; Fisk, Raymond P.; Kabadayi, Sertan; … - In: Journal of public policy & marketing 40 (2021) 2, pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
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Informationen für Studium und Beruf - Das Partnerschaftskonzept. Innovative Lehrmethoden im Marketing an der Universität St. Gallen
Belz, Christian; Finsterwalder, Jörg - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 29 (2000) 6, pp. 351-356
Persistent link: https://www.econbiz.de/10007507562
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Informationen für Studium und Beruf - Das Student Alumni Mentorship Program "SAMP". Mentoring an der Wirtschafts-wissenschaftlichen Fakultät der Katholischen Universität Eichstätt-...
Finsterwalder, Jörg; Irion, Tobias; Holm, Sebastian - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 34 (2005) 9, pp. 533-537
Persistent link: https://www.econbiz.de/10007433342
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Transformation von Kundenbeziehungen : Ansätze für das Mengenkundengeschäft von Dienstleistungsunternehmen
Finsterwalder, Jörg - 2002
Persistent link: https://www.econbiz.de/10004751700
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Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg; Tuzovic, Sven - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10008391988
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The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis
Finsterwalder, Jörg; Kuppelwieser, Volker G.; de … - In: Journal of retailing and consumer services 19 (2012) 6, pp. 589-596
Persistent link: https://www.econbiz.de/10010027213
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Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.; Finsterwalder, Jörg - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 617-636
Persistent link: https://www.econbiz.de/10009801890
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Transformative service research methodologies for vulnerable participants
Dodds, Sarah; Finsterwalder, Jörg; Prayag, Girish; … - In: International journal of market research 65 (2023) 2/3, pp. 279-296
Persistent link: https://www.econbiz.de/10014246991
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Transformative places and the citizenship experience : a dynamic perspective of disasters, transitional servicescapes, and place attachment
Finsterwalder, Jörg; Chen, Ning; Hall, Colin Michael; … - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462190